Hospital Billing Information

Alegent Health is committed to providing you with the best healthcare along with convenient and reliable billing services.

Charges that appear on your hospital bill are for hospital-provided services only. You will receive separate bills from the physicians involved in your treatment.

Contact Patient Billing online with your questions. Inquiries will be addressed within two business days.

Billing address for Alegent Hospitals:

Alegent Health Business Office
2301 N. 117th Ave.
Suite 100
Omaha, Nebraska 68164-3675

For billing questions related to other Alegent Health locations, please check your billing statement for an appropriate contact.

Phone: (402) 717-7878
Toll-free: (888) 296-9762
Fax: (402) 717-7960

Frequently asked questions about your hospital bill:

Will I be billed for all services on one bill?

• Charges that appear on your hospital bill are for hospital provided services only. You will receive separate bills from the physicians involved in your treatment.

When will I get my first bill?

• A statement will arrive at your billing address approximately 28 days after the date of service.

Will my whole family be on one bill?

• We do not consolidate patient bills into one family statement. A new, individual account is created with every episode of care.

When should I pay my Copay?

• We encourage you to make your copay at the time of service

Why is the business office address and the remit to address 2301 N. 117th Ave., Suite 100, Omaha, Nebraska 68164-3675?

Bergan Mercy Medical Center, Immanuel Medical Center, and Immanuel Medical Center in Omaha; Midlands Hospital, in Papillion and Mercy Hospital in Council Bluffs have a consolidated billing office.

How shall I make payment?

• Payments should be made by mailing the detachable stub from your billing statement to the "remit to" address. If you choose to use a credit card, space is provided on the stub for the information. We accept Visa, Master Card, Discover and American Express. Checks should be made payable to Alegent Health.

• You may also welcome use our convenient online bill pay service. Please note that it is compatible only with later versions of the Internet Explorer browser.

• Our hours are Monday through Friday, 8:00 am to 5:30 pm. You may also e-mail at any time.

What if the hospital doesn’t participate with my insurance?

• As a courtesy to you, we will still file a claim to the insurance company. However, we ask that you pay for services promptly after you receive a billing statement.

When is my first payment due?

• Each billing statement shows the minimum payment amount and due date. If you cannot make the minimum payment by the due date, please call the Customer Service Center to set up payment arrangements. Should your account balance go unpaid, it could get turned over to a collection agency.

Phone: Omaha Area: (402) 717-7878, Toll-free: (888) 296-9762

Fax: (402) 717-7960

Contact Us Online