July, 2012





 
BMMC CUMC IMC LKS MCB MDL Sys NE IA Nation
Communication with Nurses
79% 78% 78% 79% 82% 78% 79% 80% 80% 77%
Communication with Doctors
81% 80% 79% 81% 83% 79% 81% 84% 83% 81%
Responsiveness of Hospital Staff 60% 61% 59% 61% 72% 62% 63% 71% 68% 65%
Pain Management
70% 69% 71% 70% 71% 69% 70% 70% 71% 70%
Communication about Medication 62% 65% 63% 62% 63% 59% 62% 65% 64% 62%
Cleanliness of Hospital
64% 72% 74% 69% 74% 69% 70% 77% 77% 72%
Quietness of Hospital
58% 56% 59% 62% 64% 62% 60% 62% 62% 59%
Discharge information Composite 89% 86% 89% 90% 90% 87% 89% 87% 85% 83%
Overall Rating (Worst/Best) Hospital Experience 73% 65% 73% 75% 79% 74% 73% 74% 74% 68%
Overall Rating (Willingness to Recommend) 74% 70% 75% 79% 78% 74% 75% 75% 74% 70%