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Patients FIRST Survey

July, 2012

	BMMC	CUMC	IMC	LKS	MCB	MDL	Sys	NE	IA	Nation
Communication with Nurses	79%	78%	78%	79%	82%	78%	79%	80%	80%	77%
Communication with Doctors	81%	80%	79%	81%	83%	79%	81%	84%	83%	81%
Responsiveness of Hospital Staff	60%	61%	59%	61%	72%	62%	63%	71%	68%	65%
Pain Management	70%	69%	71%	70%	71%	69%	70%	70%	71%	70%
Communication about Medication	62%	65%	63%	62%	63%	59%	62%	65%	64%	62%
Cleanliness of Hospital	64%	72%	74%	69%	74%	69%	70%	77%	77%	72%
Quietness of Hospital	58%	56%	59%	62%	64%	62%	60%	62%	62%	59%
Discharge information Composite	89%	86%	89%	90%	90%	87%	89%	87%	85%	83%
Overall Rating (Worst/Best) Hospital Experience	73%	65%	73%	75%	79%	74%	73%	74%	74%	68%
Overall Rating (Willingness to Recommend)	74%	70%	75%	79%	78%	74%	75%	75%	74%	70%


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